Green Choice Electrical understands that privacy and how we collect, use, disclose and protect your information is important to you. We are committed to ensuring the privacy of your information and to complying with the Australian Privacy Principles (APPs), which are contained in the Privacy Act 1988 (Privacy Act).
In summary, personal information is information or an opinion (whether true or not) about an identified, or reasonably identifiable, individual.
1. What Personal Information does Green Choice Electrical collect and hold?
Green Choice Electrical is a provider of various electrical services and related goods. The types of personal information that Green Choice Electrical collects will depend on the nature of your dealings with us. We may collect personal information from you when you:
- engage Green Choice Electrical to provide you with our electrical services and related goods;
- purchase or subscribe to a Green Choice Electrical online service;
- subscribe to a Green Choice Electrical newsletter;
- subscribe to our website (which includes our website’s sub-domains such as our Careers page) or to one of our mailing lists;
- have business dealings with us (whether as one of our suppliers, or as a regulator we deal with, or in the context of a transaction), or
- apply or register your interest in employment with Green Choice Electrical.
For detailed information as to how we collect, use and disclose the personal information of job applicants, please refer to section 8 of this policy.
The personal information we will collect from you will usually include your name, title, address and e-mail address and contact numbers (telephone, fax, mobile). If necessary for the purposes of providing services to you, or for providing you with other information (such as email updates) sometimes we may collect other personal information from you, such as the areas of our business which you are interested in. However, we do not collect personal information that we do not need.
Please note that, while we seek to minimise the personal information we collect, if you do not provide us with the personal information we request, we may not be able to provide you with the services and other assistance you seek.
Generally, we endeavour to collect personal information directly from the individuals concerned. However, if this is not practicable, we may collect personal information about individuals from third parties, including from publicly available sources. If we do, we will take reasonable steps to ensure that the individuals concerned are made aware of the collection of their information.
If you are one of Green Choice Electricals ‘business contacts’ (e.g. a contact person in one of our suppliers, or in a government agency or company with which we deal), we may collect basic business contact information from you (e.g. your name, title and work contact details). Green Choice Electrical will not ask to collect sensitive information about you (such as details of your racial or ethnic origin, political affiliation, religious beliefs, sexual preferences, criminal convictions or health information).
2. How does Green Choice Electrical utilise Personal Information?
Green Choice Electricals policy is only to use personal information collected from business contacts for the business purpose for which it was collected.
Green Choice Electrical need to collect personal information so that we can provide our products and services and conduct our business. We also collect personal information so that we can communicate new business developments, including advertising new products or services that we offer, to our clients and to those people who have subscribed to our website, alert services or mailing lists.
If, at any time, you do not wish to receive these kinds of communications, please let us know using the contact details set out in section 9 below.
3. Will Your Personal Information be given to anyone else?
Green Choice Electrical does not sell, rent or trade personal information about you to or with third parties. Personal information may be disclosed outside of Green Choice Electrical in the circumstances described below:
a. Disclosures to external service providers
Green Choice Electrical may disclose personal information to external service providers who provide services to you and help us operate our business. Examples of our external service providers include: third party data storage providers; IT and other software and systems providers; advertising and marketing agencies who assist us with our campaigns and programs, and research organisations and consultants who conduct research on our behalf.
If Green Choice Electrical engages external service providers, Green Choice Electrical takes steps to ensure that those external service providers comply with the APPs when they handle personal information about you; and are authorised only to use personal information that we provide to them for the limited purposes specified in our agreement with them.
b. Disclosures overseas
Where Green Choice Electrical engages external information technology service providers, we ensure that wherever possible, our data is stored within Australia.
c. Disclosures required or permitted by law
Otherwise, Green Choice Electrical will only disclose personal information if this is required by law or permitted under the Privacy Act. Green Choice Electrical is also bound by professional obligations of confidentiality, including in relation to personal information.
4. Security of Personal Information
Green Choice Electrical takes reasonable steps to ensure the security of your personal information. Our premises are in secure buildings with alarms. Our IT systems are password protected and we conduct regular audit and data integrity checks. We frequently update our anti-virus software in order to protect our systems (and the data contained in those systems) from computer viruses. In addition, all Green Choice Electrical employees are required, as a condition of employment, to treat personal information held by Green Choice Electrical as confidential
5. Access and Correction
Under the Privacy Act, you have the right to:
- Seek access to your personal information handled by Green Choice Electrical;
- Ask us to update or correct your personal information when it is inaccurate, incomplete or out of date; and
- Opt-out of receiving direct marketing communications from us.
To provide you with access to your personal information held by us on our current records, Green Choice Electrical can provide you with a copy of the relevant personal information (ordinarily, an electronic print-out or a photocopy). Green Choice Electrical will not charge you for the cost of providing this type of access to these current records.
For legal and administrative reasons, Green Choice Electrical may also archive non-current records containing personal information, such as credit card details, back-up data files and offsite storage. Please note that if we do provide access to old records, we may charge you for the cost of providing such access.
If you are of the view that personal information about you is inaccurate or out of date, or if you have any other queries about access and correction, please contact our Privacy Officer using the contact details set out below.
6. Online Privacy Issues
When you visit our website, a small data file called a “cookie” is stored on your computer or mobile device by our server.
b. Access to other websites
Sometimes our website contains links to other websites, for your convenience and information. When you access a website other than www.greenchoiceelectrical.com.au please understand that Green Choice Electrical is not responsible for the privacy practices of that site. We suggest that you review the privacy policies of each site you visit.
7. Making a complaint
If you wish to make a complaint about how Green Choice Electrical handles your personal information, please contact us setting out your complaint in writing, and forward it to our Privacy Officer, using the contact details below.
We will deal with all requests for access to personal information or complaints as quickly as possible and will endeavour to get back to you within a reasonable timeframe.
8. How do we handle the personal information of job applicants?
Green Choice Electrical collects personal information about and from individuals who apply for employment with Green Choice Electrical. The information we collect includes the job applicant’s:
- Personal contact details and gender;
- Educational and employment history, and relevant qualifications and employment history;
- Eligibility to work in Australia; and
- Referees’ contact details.
We may collect this information directly from the job applicant or indirectly from a third party, including from a recruitment agency.
If necessary, we will also collect information about applicants from referees and from professional social networking sites like LinkedIn. If the applicant proceeds to the interview stage, we will collect information about the applicant’s performance during interview.
Green Choice Electrical is committed to a policy of diversity and inclusion. For this reason, we also collect information as to whether a job applicant identifies as Aboriginal or Torres Strait Islander. We collect this information for the sole purpose of monitoring the implementation of our equal employment opportunities policy. Green Choice Electrical will not use this information for any other purpose.
If you do not provide with us the information we request, we may not be able to process or assess your job application.
Green Choice Electrical uses the personal information we collect about job applicants to assess their eligibility and suitability for employment with the firm. Generally, our assessment of applicants’ personal information will relate to a specific role. However, we may also retain and use applicants’ personal information to assess their suitability for other roles with the firm. We do not disclose the personal information we collect from applicants to any other person or entity.
For information as to how an applicant may access and correct the personal information we hold about them, or complain about a breach of the APPs, please see sections 5 and 7 of this Policy respectively.
As a matter of policy, Green Choice Electrical stores all personal information relating to our job applicants is stored in Australia and is not accessible to third parties located outside Australia.
9. Additional Privacy Information and How to Contact Green Choice Electrical
Telephone: 1300 449 801